I want to let the Internet know why I will never shop at Zellers.
This is the time of year when pressures are high to get that just “Oh so perfect” gift that all the kiddies want. While I am not a kiddie by any stretch of the imagination, my story does effect both Kiddies, Parents and myself. After the release of the Nintendo Wii which is the newest console from Nintendo, all the stores we sold out. This made the console a very hot commodity. I was hover lucky enough to get the new legend of Zelda game from the Wal-Mart in St. Vital on opening day. Pretty much every electronics store in St. Vital and Polo Park was sold out. On a side note because I pre-bought some accessories I want the main console more then ever.
I was amazed to find out on Fri that Zellers was going to be selling Wii’s Sat morning. I called a few stores and I was never told by the Pembina store about getting lined up before the store open or that they would be giving out tickets. I then called Zellers at Grant Park Mall (a 5 minute walk from my house). They informed me that they only had 6 Wii’s and that I should get there for 6:30am when they would be giving out tickets to the first 6 people that got there. I woke up at 5:30 and I was at Grant Park for 6:00am. I went to the front doors and knocked on the windowed Doors at some people walking around inside. They heard me, stopped and looked and then continued on there early morning duties.
I then proceeded to go back to my car and wait things out. I thought for sure I’d be able to pickup the console. The next 2hrs seemed to be the longest 2hrs I had ever experienced. At around 7:15am another guy a few years younger then me arrived at the store. I jumped out of my car and proceeded to wait in between the doors. I might add there was no indication that all Wii’s were already sold out a common practice of Resellers to at least inform people so they didn’t waste their time. We both stood in the doorway till around 7:50. By that time around 20 or so people lined up hoping to be able to get the console for their kids or themselves. We all started talking about how excited we were to pick it up and bring it home. It seemed 1/2 was going to be giving it as a gift where as the other 1/2 was going to be opening it as soon as they got home.
A couple piped up and asked if we all had tickets? We all looked and said no. She then said her kids were there at 2:00am and that they were all given out at 3:30am. These tickets guaranteed you a console. They were in fact the only way to get one! About a minute later a lady opened up the door and said people with tickets are allowed to come in. Everyone else wait outside. I was shocked!
How could the people just let us stand out there instead of at least letting have the courtesy of knowing we had better chances of getting it else where!!! I raced to the Zellers near St. Norbert within 11minutes. I found out from other people that the same crap happened to them. They were told not to worry about tickets or pre-sales. The stores did this anyways.
Today (Monday) I talked with a fellow worker who was just as excited about getting the Wii for his boys. The same thing happened a 2 other Zellers in town. I think Zellers show be responsible for this! They should save the first consoles that come in their next batch for the people that waited in line just to find out that some little punk manager figured he’d give out “coupons” at times that were not posted or relayed by the staff all week.
I know I am not happy with this experience. Let me know if this happened to you!